Business process management made simple

Business Process Management (BPM) is a discipline within operations management where people use various methods to discover, model, analyze, measure, improve, optimize, and automate business processes.

How can a BPM platform help you?

Imagine a map of your company, a geographic map where:

• Departments are geographic areas; 
• Workflows/processes are access routes (national roads, highways, railways, etc.);
• Obstacles/difficulties in executing activities are landforms (mountains, hills, rivers, depressions);
• The company’s activities are the means of transportation;
• Business objectives are the major cities in those geographic areas.

Every company has its own map (similar to the one depicted above), whether documented or not. Even if there isn’t a graphical representation, this map exists at least mentally for the entrepreneur and employees. Every company knows its departments, workflows, activities, objectives, and what hinders them from achieving tasks and objectives at the highest level of performance.

On a geographic map, different areas are connected by access routes that pass through various landforms. It could be a mountain, a hill, or a river that either slows down the journey, makes it too long and requires detouring, becomes congested, or is blocked, necessitating alternative routes. All these obstacles cause significant delays, additional costs, and difficulties in achieving the objective on time.

In such a situation, Business Process Management (BPM) comes in to smooth these access routes by digging a tunnel through the mountain, building a bridge over the river, or adding extra lanes where the road is too narrow. BPM can build these optimizations on your company’s “map” over existing IT systems or create new access routes that integrate with the old ones. Therefore, BPM doesn’t create a new map but optimizes workflows on your existing map and procedures, allowing objectives to be reached faster and more accurately. A software platform that achieves this is WEBCON BPS.

Moreover, Encorsa does something essential for you after resolving the optimization of access routes (i.e., the workflows that ensure the flow of information between departments). These activities need to be executed by someone, which means there’s a human resource behind them that carries them out. But what happens if you lack these human resources? In this case, Encorsa can help you with RPA (Robotic Process Automation). A software robot can be programmed to take over and perform all the repetitive tasks that a person or even an entire department would typically handle. This type of software automation allows tasks to be completed faster and more accurately, eliminating the possibility of human error or delays due to the person responsible being occupied with other equally important tasks.

Lastly, a third layer of digitalization can be implemented with the help of virtual assistants in the form of AI-powered chatbots. These can bring conversational capabilities to existing software platforms, speeding up business processes by quickly filling out forms, monitoring team tasks, sending notifications, or delivering real-time reports aggregated from multiple applications simultaneously.