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COMPANIE Noi suntem Encorsa. O companiei cu 5 ani de experiență în consultanță și peste 100 de proiecte de transformare digitală implementate cu succes.

Encorsa Conversational AI

Encorsa Conversational AI

Encorsa Conversational AI is powered by DRUID AI technology and is one of the four technological solutions proposed by Encorsa for the digital transformation of companies. Encorsa Conversational AI is a powerful solution that enables companies to create exceptional experiences for internal and external users while supporting business scalability. Using a no-code approach, companies can easily design and implement these experiences through omnichannel interactions and workflow automation. The DRUID AI platform offers a user-friendly interface that requires no coding.

Encorsa Conversational AI
SAVE TIME AND REDUCE COSTS

SAVE TIME AND REDUCE COSTS

Delegate repetitive tasks to bots and allow people to focus on work that matters. 

IMPROVE USER EXPERIENCE

IMPROVE USER EXPERIENCE

Deliver a conversational UX level for user interaction with any business process. 

ENHANCE QUALITY

ENHANCE QUALITY

Eliminate user errors and increase consistency through standardized processes. 

BOOST ENGAGEMENT

BOOST ENGAGEMENT

Ease the workload and provide interaction points exactly where users spend their time. 

CONVERSATIONAL AI VS. CHATBOTS

Chatbots and Conversational AI are two distinct concepts, although they are often used interchangeably. Chatbots are computer programs that simulate human conversations with the aim of providing better customer experiences. There are two main types of chatbots: those that use predefined conversation flows and those that rely on artificial intelligence and natural language processing (NLP). Chatbots with predefined conversation flows follow a set of predefined rules to respond to user queries. In contrast, AI and NLP-based chatbots can decipher user questions and provide real-time automated responses.

 

On the other hand, Conversational AI is a broader term that encompasses various AI-based communication technologies. These include chatbots and virtual assistants like Siri or Amazon Alexa. Conversational AI platforms use data, machine learning (ML), and NLP to recognize and interpret vocal and textual inputs, mimicking human interactions and facilitating conversational flow. Thus, while chatbots are a specific form of conversational technology, Conversational AI includes a wider range of AI-based technologies and applications, enabling more complex and personalized user interactions.

CONVERSATIONAL AI VS. CHATBOTS
USER ADOPTION

USER ADOPTION

Encorsa Conversational AI solution can communicate in over 100 languages and can be deployed across various communication channels that are user-friendly and familiar. For example, Encorsa Conversational AI can be integrated into clients' web pages (websites, intranets) or mobile applications.

 

Additionally, the solution supports deployment in all popular messaging apps, such as WhatsApp, Facebook Messenger, Google Chat, WeChat, WeCom, Telegram, Microsoft Teams, Viber, Twilio, Instagram, Slack, Jira, Alexa, Kik, Line, Skype, and others. Moreover, Encorsa Conversational AI supports voice integration with various business systems or via phone. It can also send SMS and emails through services like SendGrid.

CONVERSATIONAL AI SPEAKS THE RPA LANGUAGE

Conversational AI significantly improves user experience and increases productivity by integrating with RPA technology to automate tasks through conversation.

 

This allows companies to achieve multiple benefits, such as faster time to value, higher ROI, and a superior user experience.

 

Every day, external and internal users face the challenge of switching between numerous systems and applications to complete their tasks. Encorsa eliminates this complexity by providing users with easier and more natural access to technology and automation.

CONVERSATIONAL AI SPEAKS THE RPA LANGUAGE

CONVERSATIONAL AI POATE ÎNDEPLINI MAI MULTE ROLURI ÎNTR-O COMPANIE

Meet Daniel, a virtual customer relations agent.

Meet Daniel, a virtual customer relations agent.

Handles Help Desk support functions 

 

Collects and records complaints and issues 

 

Acts as a personal concierge 

 

Assists human agents in delivering more appropriate real-time responses 

 

Helps human agents automatically report their activity at the end of a call 

 

Provides analytical data on customer interactions 

60%

Increase in human agents' productivity

45%

Reduction in call volume

70%

Increase in customer satisfaction
Let's see what Maria, a virtual HR assistant, can do:

Let's see what Maria, a virtual HR assistant, can do:

Processes leave requests (all types) 

 

Manages diplomas and certifications, payslips, working hours 

 

Keeps track of salary history, contracts, bonuses, and benefits 

 

Engages in evaluations and career paths 

 

Supports recruitment, exit interviews, and request forms 

35%

Increase in employee satisfaction

15%

Savings in FTE resources per month

100%

Availability on Intranet, Teams, Slack, Skype 24/7
Let's see what Diana, a manager assistant, can do:

Let's see what Diana, a manager assistant, can do:

Completes forms (that have an API or RPA behind them) 

 

Filters work tasks 

 

Approves work tasks 

 

Delivers reports 

 

Displays follow-up notifications and collects feedback 

35%

Time saved for management

50 %

Time saved in waiting for approvals

30%

Increase in employee satisfaction

ENCORSA CONVERSATIONAL AI BY DEPARTMENTS

HUMAN RESOURCES

  • Recruitment
  • FAQs and Policies
  • Onboarding
  • Induction via Automated Training
  • Compensation and Benefits
  • HR Administrative Tasks

SALES& MARKETING

  • Lead Generation
  • Qualification of Potential Clients
  • Prospect Engagement
  • Sales Data Support
  • Advanced Analytics

CONTACT CENTER

  • Enhance Agent Satisfaction and Retention
  • Build and Maintain an Autonomous Agent Workforce
  • Precisely Monitor and Improve Key Call Center Metrics
  • Agile Operations - Quickly Resolve FAQs
  • 24/7 Availability for Request Management

ADMINISTRATIVE

  • Instant Reporting
  • Document Management
  • Alerts and Notifications
  • Meeting Scheduling
  • Employee Management
  • Expense Management

CONVERSATIONAL AI ACROSS INDUSTRIES

FINANCIAL INDUSTRY
HEALTHCARE
RETAIL
LOW-CODE DEVELOPMENT

LOW-CODE DEVELOPMENT

On the DRUID platform used by Encorsa, users can easily create and deploy advanced conversation flows. This platform offers intuitive drag-and-drop features for various types of interactions, seamless integrations with work systems, and powerful automation capabilities. Choose rapid deployment and offer your users enhanced conversational experiences. For more information on low-code development, visit our dedicated page on this topic.

IMPLEMENTING & INTEGRATING ENCORSA CONVERSATIONAL AI TECHNOLOGY

IMPLEMENTATION: Encorsa Conversational AI solution can be implemented on cloud infrastructures like Microsoft Azure and Google Cloud or can be fully utilized within your company's internal infrastructure using Kubernetes or Dockers. Moreover, high-availability implementations are available to meet enterprise-level demands.

 

 

INTEGRATION: The Conversational AI platform is an open AI hub, allowing for a technology-agnostic approach. The DRUID platform's Connector Designer module facilitates configuring connections to business systems via APIs (REST/SOAP). Regardless of where the required data is stored (ERP, Data Warehouse, CRMs, HRIS), the platform establishes connections without needing dedicated technical teams or IT development resources.

LEARN MORE ABOUT ENCORSA'S SOLUTIONS AND TECHNOLOGIES