Encorsa Conversational AI is powered by DRUID AI technology and is one of the four technological solutions proposed by Encorsa for the digital transformation of companies. Encorsa Conversational AI is a powerful solution that enables companies to create exceptional experiences for internal and external users while supporting business scalability. Using a no-code approach, companies can easily design and implement these experiences through omnichannel interactions and workflow automation. The DRUID AI platform offers a user-friendly interface that requires no coding.
Chatbots and Conversational AI are two distinct concepts, although they are often used interchangeably. Chatbots are computer programs that simulate human conversations with the aim of providing better customer experiences. There are two main types of chatbots: those that use predefined conversation flows and those that rely on artificial intelligence and natural language processing (NLP). Chatbots with predefined conversation flows follow a set of predefined rules to respond to user queries. In contrast, AI and NLP-based chatbots can decipher user questions and provide real-time automated responses.
On the other hand, Conversational AI is a broader term that encompasses various AI-based communication technologies. These include chatbots and virtual assistants like Siri or Amazon Alexa. Conversational AI platforms use data, machine learning (ML), and NLP to recognize and interpret vocal and textual inputs, mimicking human interactions and facilitating conversational flow. Thus, while chatbots are a specific form of conversational technology, Conversational AI includes a wider range of AI-based technologies and applications, enabling more complex and personalized user interactions.
Encorsa Conversational AI solution can communicate in over 100 languages and can be deployed across various communication channels that are user-friendly and familiar. For example, Encorsa Conversational AI can be integrated into clients' web pages (websites, intranets) or mobile applications.
Additionally, the solution supports deployment in all popular messaging apps, such as WhatsApp, Facebook Messenger, Google Chat, WeChat, WeCom, Telegram, Microsoft Teams, Viber, Twilio, Instagram, Slack, Jira, Alexa, Kik, Line, Skype, and others. Moreover, Encorsa Conversational AI supports voice integration with various business systems or via phone. It can also send SMS and emails through services like SendGrid.
Conversational AI significantly improves user experience and increases productivity by integrating with RPA technology to automate tasks through conversation.
This allows companies to achieve multiple benefits, such as faster time to value, higher ROI, and a superior user experience.
Every day, external and internal users face the challenge of switching between numerous systems and applications to complete their tasks. Encorsa eliminates this complexity by providing users with easier and more natural access to technology and automation.
Handles Help Desk support functions
Collects and records complaints and issues
Acts as a personal concierge
Assists human agents in delivering more appropriate real-time responses
Helps human agents automatically report their activity at the end of a call
Provides analytical data on customer interactions
Processes leave requests (all types)
Manages diplomas and certifications, payslips, working hours
Keeps track of salary history, contracts, bonuses, and benefits
Engages in evaluations and career paths
Supports recruitment, exit interviews, and request forms
Completes forms (that have an API or RPA behind them)
Filters work tasks
Approves work tasks
Delivers reports
Displays follow-up notifications and collects feedback
On the DRUID platform used by Encorsa, users can easily create and deploy advanced conversation flows. This platform offers intuitive drag-and-drop features for various types of interactions, seamless integrations with work systems, and powerful automation capabilities. Choose rapid deployment and offer your users enhanced conversational experiences. For more information on low-code development, visit our dedicated page on this topic.
IMPLEMENTATION: Encorsa Conversational AI solution can be implemented on cloud infrastructures like Microsoft Azure and Google Cloud or can be fully utilized within your company's internal infrastructure using Kubernetes or Dockers. Moreover, high-availability implementations are available to meet enterprise-level demands.
INTEGRATION: The Conversational AI platform is an open AI hub, allowing for a technology-agnostic approach. The DRUID platform's Connector Designer module facilitates configuring connections to business systems via APIs (REST/SOAP). Regardless of where the required data is stored (ERP, Data Warehouse, CRMs, HRIS), the platform establishes connections without needing dedicated technical teams or IT development resources.
Send us a message on: sales@encorsa.com Vă așteptăm la noi pe: Strada General H. M. Berthelot 59, București
ENCORSA is a digital transformation partner specializing in providing sustainable solutions that help companies thrive in a dynamic business environment. These solutions include a wide range of low-code technologies such as RPA bots, BPM platforms, IDP platforms, and conversational technologies. Using these technologies, Encorsa has delivered, in less than 5 years of consultancy, more than 100 important digital transformation projects worth more than 2.5 million euros.
