Encorsa

SOLUTIONS Discover how to use different low-code technologies to accelerate your organization’s digital transformation process.

COMPANY We are Encorsa, a company with 5 years of experience in consulting and over 100 successfully implemented digital transformation projects.

SOLUTIONS FOR THE FINANCIAL INDUSTRY

The financial market is highly competitive, driven by innovative business models, FinTech and disruptive products. Use the Encorsa BPM platform to automate your company's work processes, make faster and better decisions, minimize risk, ensure compliance, improve customer experience, and improve operational efficiency.

 

Encorsa BPM is based on WEBCON BPS technology - a complex low-code Business Process Management (BPM) platform that facilitates the automation and efficient optimization of workflows and processes within an organization.

 

SOLUTIONS FOR THE FINANCIAL INDUSTRY

OPTIMIZE PROCESSES AND
IMPROVE OPERATIONS

ENSURE COMPLIANCE AND
MINIMIZE RISKS

ENHANCE WORK QUALITY
AND CUSTOMER EXPERIENCE

EXPLORE THE PROCESSES IN FINANCIAL SERVICES
THAT CAN BENEFIT FROM AUTOMATION

DOCUMENT MANAGEMENT

Improve control over your company's documents, provide remote access to digital versions and create a secure archive.

CUSTOMER PROFILE

Store all your existing and potential customer data in one intuitive environment.

RISK ASSESSMENT AND CREDIT SCORE

Speed up the credit decision-making process from receiving a credit application to signing the contract and increase customer satisfaction.

KNOW YOUR CUSTOMER

Collect all your customer documents and data in one application and ensure efficient reporting.

CRM

Create a CRM system tailored to your organization's needs.

CREATING OFFERS FOR SALE

Speed up the sales quote creation process without involving administrative staff. A dedicated application will automatically monitor benchmarks for margins and broker commission.

CHANGE OF ACCOUNT MANAGER

Easily change account managers for your customers. An app will make sure that no customer gets lost in the process, whether it's reallocating 10 or 100 customers.

CONTRACT MANAGEMENT

Streamline the contract management process - from drafting and signing documents to monitoring and archiving

CORRESPONDENCE MANAGEMENT

Optimize the flow of incoming and outgoing mail within your company. Streamline the process from registration, through distribution and cataloging, to archiving.

GDPR COMPLIANCE

Provide end-to-end GDPR-compliant automation of the deletion of personal data.

DEBT COLLECTION

Speed up and simplify the process of requesting payment. Easily monitor every step of the debt collection process using accurate data.

MANAGING COURT CASES

Manage court cases efficiently. The app will help you keep track of deadlines and the amount of court fees or keep a register of employees involved.

STREAMLINE OPERATIONS THROUGH<br>
CONVERSATIONAL AUTOMATION

STREAMLINE OPERATIONS THROUGH
CONVERSATIONAL AUTOMATION

Encorsa Conversational AI applications enable companies to create superior user experiences for both internal and external users. These apps utilize omnichannel interactions, workflow automation and a proprietary NLP/NLU engine to understand human language. Through advanced analytics, evaluation, and low-code user tools, these applications add a level of conversational interaction to enterprise systems, revolutionizing the way conversation-based applications work.

 

Encorsa Conversational AI applications are based on DRUID technology - an advanced conversational artificial intelligence (AI) platform based on the ability to understand and respond to human language.

STREAMLINE OPERATIONS THROUGH<br>
CONVERSATIONAL AUTOMATION
Make banking an accessible and enjoyable experience.

Make banking an accessible and enjoyable experience.

Banks are constantly looking for ways to increase sales, reduce costs and improve customer loyalty. Technology plays a key role in this activity, constantly offering a range of cutting-edge features that enable market leaders to stand out from the competition.

Financial advice

Encorsa Conversational AI helps keep your finances under control by offering budget planning tips or suggestions on how to save money based on your transaction history. 

Customer self-service

Encorsa's conversational AI can also streamline operations - payments and transfers, checking balances, learning about interest rates, opening new lines of credit. 

On-boarding

Streamline customer registration, authentication and account opening processes through a conversational AI experience

Customer feedback

Use multichannel conversational AI conversational bots to automatically collect and process customer feedback and deliver a superior customer experience. 

Marketing automation

Add personalized multichannel capabilities to your marketing automation campaigns and increase conversion rates. 

24/7 customer support

Encorsa's Conversational Assistants integrate easily with knowledge-base systems, enabling them to provide 24/7 conversations for fast problem resolution.

Make leasing an affordable and enjoyable experience.

Make leasing an affordable and enjoyable experience.

Against the backdrop of the current economic climate and heightened customer expectations, leasing companies are facing an increased urgency to rapidly implement digital transformation initiatives.

Customer self-service

Encorsa Conversational AI can also streamline operations - deals, contract signings, updates and more, with automated end-to-end processes. 

On-boarding

Streamline customer registration, authentication and account opening processes through a conversational AI experience. 

Customer feedback

Use multichannel conversational AI conversational bots to automatically collect and process customer feedback and deliver a superior customer experience.

 

 

24/7 customer support

Encorsa Conversational AI integrates easily with knowledge base systems, enabling them to provide 24/7 conversations for rapid problem solving. 

Sales and marketing automation

Add personalized multichannel capabilities to your sales and marketing automation campaigns and increase conversion rates. 

End-to-end process automation

Encorsa Conversational AI can easily automate lease application processing, fraud detection, lease renewals, risk assessment and more. 

Transform the insurance process into an accessible and enjoyable experience.

Transform the insurance process into an accessible and enjoyable experience.

Lifestyles are rapidly changing and Encorsa Conversational AI automation provides a connected, AI-powered digital gateway that meets changing customer expectations. As a result, insurers benefit from a significant reduction in the costs required to manage frequent requests while achieving high levels of customer satisfaction.

Complaints handling

Automate claim processes with virtual assistants that streamline the end-to-end process, providing a better user experience. 

Creating offers and closing policies

Use automation, customer profiling analytics and AI-driven conversational bots to drive an improved quoting and underwriting process. 

Risk assessment

Provide agents with an omnichannel solution that uses real-time data analytics to identify the products best suited to customer needs. 

Customer feedback

Use omnichannel conversational AI bots to automatically collect and process customer feedback and deliver a superior customer experience. 

Marketing automation

Add personalized multi-channel capabilities to your marketing automation campaigns and increase conversion rates. 

24/7 customer support

Encorsa's Conversational Artificial Intelligence Assistants easily integrate with knowledge base systems, enabling them to provide round-the-clock, 24/7 conversations for rapid problem solving. 

90%

of customer interactions will be automated using virtual assistants with Conversational AI

85%

of customer relationships will be managed without interacting with people

44%

of repetitive financial tasks will be automated with conversational AI in the next 3 years 

2,5BN

hours of customer support will be saved using conversational AI-powered robots

SIMPLIFY YOUR BUSINESS WITH ENCORSA

It's time for digital transformation! Fill in the form with the message "I want free consultancy" and we'll get back to you with details.

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IMPLEMENT SOLUTIONS THAT SUPPORT PROCESSES ACROSS ALL DEPARTMENTS

OPERATIONAL PROCESSES

  • Correspondence and case management
  • Document repository and DMS
  • Legal agreements approval workflow
  • ISO procedures management
  • Quality management and auditing
  • Lean/Six Sigma improvement ticketing
  • Product lifecycle management
  • Claims, complaints and returns processing
  • Fleet management

HR PROCESSES

  • Vacancy approval, recruitment, on/off-boarding
  • Leave & holiday requests
  • Employee assessment
  • Security and hazard-related work permits
  • Attendance
  • Perks, bonuses and gift approval workflow
  • Retirement plans
  • Managing remote workers

FINANCIAL PROCESSES

  • Budgeting, investment planning and purchase requests
  • RFI, RFP, tenders and purchase orders processing
  • Cost invoice approval workflow
  • Invoicing automation
  • Payment approval
  • Credit limits management
  • Contractor management
  • Supplier authorization
  • Business trips approval and cost reimbursement

SALES & MARKETING

  • CRM
  • Marketing automation
  • Content approval and emission
  • Newsletter and mailing campaigns
  • Social media publications
  • Event planning and follow-up
  • Expense accounting

IT PROCESSES

  • IT assets and systems registry
  • Permissions management
  • AD & Exchange accounts provisioning
  • Project Management
  • Ad-hoc tasking
  • Change Requests processing
  • Helpdesk and ticketing

LEARN MORE ABOUT ENCORSA'S SOLUTIONS AND TECHNOLOGIES