Electrica Furnizare has implemented a chatbot (virtual assistant) with the help of Encorsa, which has facilitated the reduction of waiting time for support requests. Users now receive information from the chatbot in real time, without the need for human intervention in most situations.
Download this case study to discover the detailed solution of the digital transformation project and the benefits felt by Electrica Furnizare after implementing the virtual assistant.
"Consumers' behavior is constantly changing and that's why every day we try to find quick solutions to speed up the processes in the interaction with them. These automated applications are more than just a marketing trend for us because they manage to revolutionize customer interaction and increase efficiency, as evidenced by the feedback we receive. In addition, the digital solution created by Encorsa is always helping us to adapt to a fast-moving market and give people better digital experiences without asking them to download a new app."
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