Encorsa

SOLUTIONS Discover how to use different low-code technologies to accelerate your organization’s digital transformation process.

COMPANY We are Encorsa, a company with 5 years of experience in consulting and over 100 successfully implemented digital transformation projects.

Electrica Furnizare implements a digital assistant to efficiently manage customer relations

Electrica Furnizare implements a digital assistant to efficiently manage customer relations

Electrica Furnizare has implemented a chatbot (virtual assistant) with the help of Encorsa, which has facilitated the reduction of waiting time for support requests. Users now receive information from the chatbot in real time, without the need for human intervention in most situations.

 

Download this case study to discover the detailed solution of the digital transformation project and the benefits felt by Electrica Furnizare after implementing the virtual assistant.

VIEW THE CASE STUDY
Electrica Furnizare implements a digital assistant to efficiently manage customer relations
Corina Vasile

Corina Vasile DIRECTOR OF MARKET ANALYSIS AND CUSTOMER EXPERIENCE

"Consumers' behavior is constantly changing and that's why every day we try to find quick solutions to speed up the processes in the interaction with them. These automated applications are more than just a marketing trend for us because they manage to revolutionize customer interaction and increase efficiency, as evidenced by the feedback we receive. In addition, the digital solution created by Encorsa is always helping us to adapt to a fast-moving market and give people better digital experiences without asking them to download a new app."

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