The need to improve day-to-day operations in retail has made digitization and automation of the industry's work processes essential. An effective automation approach is to develop customized applications using Encorsa's low-code BPM platform. This solution brings significant benefits, generating fast results, reducing errors, optimizing employee time, and allowing them to allocate more time to provide quality customer service.
Encorsa BPM is based on WEBCON BPS technology - a complex low-code Business Process Management (BPM) platform that facilitates the automation and efficient optimization of workflows and processes within an organization.
Encorsa Conversational AI applications enable companies to create superior user experiences for both internal and external users. These apps utilize omnichannel interactions, workflow automation and a proprietary NLP/NLU engine to understand human language. Through advanced analytics, evaluation, and low-code user tools, these applications add a level of conversational interaction to enterprise systems, revolutionizing the way conversation-based applications work.
Encorsa Conversational AI applications are based on DRUID technology - an advanced conversational artificial intelligence (AI) platform based on the ability to understand and respond to human language.
Deploying Conversational Artificial Intelligence in retail is easy with the DRUID solution library, which includes over 500 skills available in ready-made templates covering multiple processes.
Automate order processing through conversation workflows and advanced integrations with internal systems and payment processing platforms.
Enable advanced real-time order and delivery tracking in real-time conversations through integrations with courier platforms via SQL, APIs and RPA bots.
Use automation through AI-powered robots and customer profile analytics to enable dynamic product suggestions, either proactively or on-demand.
Use multi-channel conversational AI conversational bots to automatically collect and process customer feedback and deliver a superior customer experience.
Add personalized capabilities with multi-channel support for marketing automation campaigns and increase conversion rates.
Conversational AI assistants integrate easily with knowledge-base systems, enabling them to provide 24/7 conversations for fast problem solving.
of customer interactions will be automated using virtual assistants with Conversational AI
of customer relations will be managed without interacting with people
of office workers will interact daily with conversational platforms
of customer service costs can be reduced by implementing automation with Conversational AI
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