Encorsa

SOLUTIONS Discover how to use different low-code technologies to accelerate your organization’s digital transformation process.

COMPANY We are Encorsa, a company with 5 years of experience in consulting and over 100 successfully implemented digital transformation projects.

SOLUTIONS FOR RETAIL

The need to improve day-to-day operations in retail has made digitization and automation of the industry's work processes essential. An effective automation approach is to develop customized applications using Encorsa's low-code BPM platform. This solution brings significant benefits, generating fast results, reducing errors, optimizing employee time, and allowing them to allocate more time to provide quality customer service.

 

Encorsa BPM is based on WEBCON BPS technology - a complex low-code Business Process Management (BPM) platform that facilitates the automation and efficient optimization of workflows and processes within an organization.

SOLUTIONS FOR RETAIL

INCREASE PRODUCTIVITY
AND WORK QUALITY

RESPOND EFFICIENTLY TO THE NEEDS
OF CLIENTS AND EMPLOYEES

DRIVE
INNOVATION

EXPLORE THE PROCESSES IN RETAIL THAT
CAN BENEFIT FROM AUTOMATION

OPENING NEW OUTLETS

Complex applications built with the low-code BPM platform help coordinate the activities undertaken by geographically dispersed and multinational teams, providing control over every step of the store opening process, from planning new locations, contracting, construction, sourcing and staffing, to the actual opening. 

HUMAN RESOURCES MANAGEMENT

Use the Encora BPM platform to build on-boarding solutions for employees and recruitment processes. Training. Performance appraisals. Transfers. Promotions. Bonuses. Including the employee departure process. It's not just about efficiency, speed and minimizing errors - a smooth-running HR department contributes significantly to employee morale, satisfaction and retention. 

MYSTERY CUSTOMERS

Retail companies have chosen to use BPM's low-code platform to build apps that help schedule mystery shoppers' visits, improving the way they work through mobile access to digital forms and ensuring their feedback is used to improve customer service. 

COMPLAINTS AND COMPLAINTS

Managing complaints and acting on them makes a big difference in customer satisfaction and loyalty. Thanks to retail BPM (Business Process Management) applications, merchants automate the recording and categorization of complaints and grievances, manage requests and efficiently conduct the review process - all while being in constant contact with customers. 

TRANSPORT SI LIVRARE

With retail automation technology, merchants control shipments, manage rerouting and adjustments during delivery, and confirm deliveries along the way. They ensure that procedures are executed in the event the wrong or damaged goods are received. 

 

 

DESCHIDEREA ȘI CURĂȚAREA MAGAZINELOR

Retail workflow management applications help automate the assignment of tasks for opening and cleaning of stores and ensure that all checklists are properly completed and documented. 

INVENTORY CONTROL

Showroom inventory processes are optimized with mobile apps built on the BPM platform. These not only make it easy to count stock and compare the results in real time with showroom stock levels, but also enable easy reporting of damaged goods and return-to-supplier transactions. 

SALES AND DISCOUNTS

Retail workflow management applications help to coordinate sales and discount actions, ensuring that all relevant activities are carried out and that all employees involved are informed - both at store level and at headquarters (HQ) level. 

STREAMLINE OPERATIONS THROUGH <br>
CONVERSATIONAL AUTOMATION

STREAMLINE OPERATIONS THROUGH
CONVERSATIONAL AUTOMATION

Encorsa Conversational AI applications enable companies to create superior user experiences for both internal and external users. These apps utilize omnichannel interactions, workflow automation and a proprietary NLP/NLU engine to understand human language. Through advanced analytics, evaluation, and low-code user tools, these applications add a level of conversational interaction to enterprise systems, revolutionizing the way conversation-based applications work.

 

Encorsa Conversational AI applications are based on DRUID technology - an advanced conversational artificial intelligence (AI) platform based on the ability to understand and respond to human language.

STREAMLINE OPERATIONS THROUGH <br>
CONVERSATIONAL AUTOMATION
Deliver an exceptional customer experience and increase revenue

Deliver an exceptional customer experience and increase revenue

Deploying Conversational Artificial Intelligence in retail is easy with the DRUID solution library, which includes over 500 skills available in ready-made templates covering multiple processes.

Order processing

Automate order processing through conversation workflows and advanced integrations with internal systems and payment processing platforms. 

Tracking deliveries

Enable advanced real-time order and delivery tracking in real-time conversations through integrations with courier platforms via SQL, APIs and RPA bots.

Product suggestions

Use automation through AI-powered robots and customer profile analytics to enable dynamic product suggestions, either proactively or on-demand.

Customer feedback

Use multi-channel conversational AI conversational bots to automatically collect and process customer feedback and deliver a superior customer experience. 

Automate marketing

Add personalized capabilities with multi-channel support for marketing automation campaigns and increase conversion rates.

24/7 customer support

Conversational AI assistants integrate easily with knowledge-base systems, enabling them to provide 24/7 conversations for fast problem solving.

90%

of customer interactions will be automated using virtual assistants with Conversational AI

85%

of customer relations will be managed without interacting with people

70%

of office workers will interact daily with conversational platforms

30%

of customer service costs can be reduced by implementing automation with Conversational AI

SIMPLIFY YOUR BUSINESS WITH ENCORSA

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IMPLEMENT SOLUTIONS THAT SUPPORT PROCESSES ACROSS ALL DEPARTMENTS

SALES & MARKETING

  • CRM 
  • Marketing automation
  • Content approval and emission
  • Newsletter and mailing campaigns
  • Social media publications
  • Event planning and follow-up
  • Expense accounting
  • Purchase-to-pay

OPERATIONAL PROCESSES

  • Correspondence and case management
  • Document repository and DMS
  • ISO procedures management
  • Quality management and auditing
  • Lean/Six Sigma improvement ticketing
  • Product lifecycle management
  • Claims, complaints and returns processing
  • Fleet management

FINANCIAL PROCESSES

  • Budgeting, investment planning and purchase requests
  • RFI, RFP, tenders and purchase orders processing
  • Cost invoice approval workflow
  • Invoicing automation
  • Payment approval
  • Credit limits management
  • Contractor management
  • Supplier authorization
  • Business trips approval and cost reimbursement

HR PROCESSES

  • Vacancy approval, recruitment, on/off-boarding
  • Leave & holiday requests
  • Employee assessment
  • Attendance
  • Perks, bonuses and gift approval workflow
  • Retirement plans
  • Managing remote workers
  • Security and hazard-related work permits

IT PROCESSES

  • IT assets and systems registry
  • Permissions management
  • AD & Exchange accounts provisioning
  • Project Management
  • Ad-hoc tasking
  • Change Requests processing
  • Helpdesk and ticketing

LEARN MORE ABOUT ENCORSA'S SOLUTIONS AND TECHNOLOGIES