Encorsa

SOLUTIONS Discover how to use different low-code technologies to accelerate your organization’s digital transformation process.

COMPANY We are Encorsa, a company with 5 years of experience in consulting and over 100 successfully implemented digital transformation projects.

AUTOMATION SOLUTIONS FOR THE CONTACT CENTER

Enhance customer support by providing 24/7 support, reducing wait times, increasing customer satisfaction and fostering higher employee engagement by integrating virtual assistants and conversational AI-based automation.

 

Encorsa Conversational AI applications are based on DRUID technology - an advanced conversational artificial intelligence (AI) platform that is based on the ability to understand and respond to human language. These apps utilize omnichannel interactions, workflow automation and a proprietary NLP/NLU engine to understand human language.

 

AUTOMATION SOLUTIONS FOR THE CONTACT CENTER
INCREASE CUSTOMER ENGAGEMENT AND SATISFACTION WITH CONVERSATIONAL AI FOR THE CONTACT CENTER

INCREASE CUSTOMER ENGAGEMENT AND SATISFACTION WITH CONVERSATIONAL AI FOR THE CONTACT CENTER

Implementing the Encorsa Conversational AI for Contact Centers is simple thanks to the DRUID solution library, which offers over 500 ready-made skill templates covering a wide range of processes.

Improves agent satisfaction and retention

Our virtual agents are ready to take on routine tasks and work closely with human colleagues to reach their full potential.

Accurately monitor and improve contact center department KPIs

Advanced data analytics improve your team's performance by enabling stakeholders to observe trends, discover patterns and make informed decisions.

Develop and support a team of autonomous agents

Maximize the experience of current agents and provide new agents with proactive suggestions to reduce the learning curve and increase customer satisfaction (CSAT).

 

Consistent performance across time zones and regions

Integrating in one easy-to-use control panel all the resources the agent needs to accomplish its tasks across different channels, systems, business applications and languages.

 

Enhanced RPA with conversational AI capabilities

Encorsa Conversational AI virtual assistants can help you manage your calendar just like a human assistant, providing 24/7 availability to organize meetings and coordinate tasks through text or voice conversations.

 

From agile operations to orchestrated experiences

Efficiently manage frequently asked questions, redirect to human agents for expert support, achieve up to 80% increase in agent capacity, and develop remarkable customer interactions.

90%

of customer interactions with their banks will be automated using Conversational AI.



 

85%

of agents using automation can devote most of their time to solving complex problems.

 



 

61%

of executives say AI virtual assistants improve productivity by automatically tracking scheduled tasks.

 



 

57%

of CIOs and CTOs agree that conversational bots can deliver a high return on investment with minimal effort.

 

OUR CLIENTS

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SIMPLIFY YOUR BUSINESS WITH ENCORSA

It's time for digital transformation! Fill in the form with the message "I want free consultancy" and we'll get back to you with details.

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AUTOMATION SOLUTIONS FOR OTHER DEPARTMENTS

FINANCE
OPERATIONS
HUMAN RESOURCES
MARKETING &
SALES
MANAGEMENT
IT