Enhance customer support by providing 24/7 support, reducing wait times, increasing customer satisfaction and fostering higher employee engagement by integrating virtual assistants and conversational AI-based automation.
Encorsa Conversational AI applications are based on DRUID technology - an advanced conversational artificial intelligence (AI) platform that is based on the ability to understand and respond to human language. These apps utilize omnichannel interactions, workflow automation and a proprietary NLP/NLU engine to understand human language.
Implementing the Encorsa Conversational AI for Contact Centers is simple thanks to the DRUID solution library, which offers over 500 ready-made skill templates covering a wide range of processes.
Our virtual agents are ready to take on routine tasks and work closely with human colleagues to reach their full potential.
Advanced data analytics improve your team's performance by enabling stakeholders to observe trends, discover patterns and make informed decisions.
Maximize the experience of current agents and provide new agents with proactive suggestions to reduce the learning curve and increase customer satisfaction (CSAT).
Integrating in one easy-to-use control panel all the resources the agent needs to accomplish its tasks across different channels, systems, business applications and languages.
Encorsa Conversational AI virtual assistants can help you manage your calendar just like a human assistant, providing 24/7 availability to organize meetings and coordinate tasks through text or voice conversations.
Efficiently manage frequently asked questions, redirect to human agents for expert support, achieve up to 80% increase in agent capacity, and develop remarkable customer interactions.
of customer interactions with their banks will be automated using Conversational AI.
of agents using automation can devote most of their time to solving complex problems.
of executives say AI virtual assistants improve productivity by automatically tracking scheduled tasks.
of CIOs and CTOs agree that conversational bots can deliver a high return on investment with minimal effort.
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