Part 2. Digitalization and Automation of Business Processes – “To Be”

In the previous article, I mentioned that we should start digitalizing and automating business processes by evaluating the current state (“as is”). This means building a map of business processes with their interconnections and highlighting where data is located, which software applications we already use, and where we still have paper and manual file operations.… Continue reading Part 2. Digitalization and Automation of Business Processes – “To Be”

Part 1. Digitalization and Automation of Business Processes – Where Do We Stand?

Recently, I had a scheduled Teams presentation with a potential client who didn’t join the meeting. I called but received no response. Late in the evening, the potential client called back to apologize, explaining that he was unable to join and couldn’t answer the phone, being very busy. As we spoke, I could hear the… Continue reading Part 1. Digitalization and Automation of Business Processes – Where Do We Stand?

Process optimization – a necessary step before their digitalization

The emergence of the ChatGPT application (and LLM technology in general) has showcased the incredible capabilities of AI (Artificial Intelligence). The ability to have almost human-like conversations with a virtual assistant capable of answering any question has shocked the world and created an “awakening” among those who believed chatbots and software robots were just cute… Continue reading Process optimization – a necessary step before their digitalization

Why RPA is not enough?

In this article, we aim to identify the weaknesses of RPA bots and potential solutions for these issues.   What Does an RPA Bot Do?   An RPA bot can operate in any software application just like a human or even better, with one condition: the task must be repetitive. Additionally, the environment in which… Continue reading Why RPA is not enough?

How to decide what type of software application to purchase?

When purchasing a software application, we are faced with deciding between several options. Should we buy an off-the-shelf software application, also known as COTS (Commercial Off-The-Shelf)? Should we contact a software development company to build the application from scratch exactly as we want it? Or should we opt for a BPMS platform on which we… Continue reading How to decide what type of software application to purchase?

Business process management made simple

Business Process Management (BPM) is a discipline within operations management where people use various methods to discover, model, analyze, measure, improve, optimize, and automate business processes.   How can a BPM platform help you? Imagine a map of your company, a geographic map where:   Departments are geographic areas;  Workflows/processes are access routes (national roads,… Continue reading Business process management made simple