Part 2. Digitalization and Automation of Business Processes – “To Be”

In the previous article, I mentioned that we should start digitalizing and automating business processes by evaluating the current state (“as is”). This means building a map of business processes with their interconnections and highlighting where data is located, which software applications we already use, and where we still have paper and manual file operations.… Continue reading Part 2. Digitalization and Automation of Business Processes – “To Be”

Part 1. Digitalization and Automation of Business Processes – Where Do We Stand?

Recently, I had a scheduled Teams presentation with a potential client who didn’t join the meeting. I called but received no response. Late in the evening, the potential client called back to apologize, explaining that he was unable to join and couldn’t answer the phone, being very busy. As we spoke, I could hear the… Continue reading Part 1. Digitalization and Automation of Business Processes – Where Do We Stand?