In the digital transformation era, measuring the success of digitalization initiatives is crucial to ensure alignment with business objectives and demonstrate the value of investments. Key Performance Indicators (KPIs) provide a clear perspective on the progress and impact of digitalization efforts. This article explores the main categories of relevant KPIs for digitalization initiatives and offers… Continue reading Part 6. Measuring Success in Digitalization: Key Performance Indicators (KPIs)
Tag: Eficiență operațională
Part 1. Digitalization and Automation of Business Processes – Where Do We Stand?
Recently, I had a scheduled Teams presentation with a potential client who didn’t join the meeting. I called but received no response. Late in the evening, the potential client called back to apologize, explaining that he was unable to join and couldn’t answer the phone, being very busy. As we spoke, I could hear the… Continue reading Part 1. Digitalization and Automation of Business Processes – Where Do We Stand?
Process optimization – a necessary step before their digitalization
The emergence of the ChatGPT application (and LLM technology in general) has showcased the incredible capabilities of AI (Artificial Intelligence). The ability to have almost human-like conversations with a virtual assistant capable of answering any question has shocked the world and created an “awakening” among those who believed chatbots and software robots were just cute… Continue reading Process optimization – a necessary step before their digitalization
Why RPA is not enough?
In this article, we aim to identify the weaknesses of RPA bots and potential solutions for these issues. What Does an RPA Bot Do? An RPA bot can operate in any software application just like a human or even better, with one condition: the task must be repetitive. Additionally, the environment in which… Continue reading Why RPA is not enough?
Business process management made simple
Business Process Management (BPM) is a discipline within operations management where people use various methods to discover, model, analyze, measure, improve, optimize, and automate business processes. How can a BPM platform help you? Imagine a map of your company, a geographic map where: Departments are geographic areas; Workflows/processes are access routes (national roads,… Continue reading Business process management made simple