{"id":492,"date":"2023-08-10T17:18:14","date_gmt":"2023-08-10T17:18:14","guid":{"rendered":"https:\/\/clients.evostudio.ro\/encorsa\/?p=492"},"modified":"2023-11-14T07:59:42","modified_gmt":"2023-11-14T07:59:42","slug":"angajatul-digital-in-e-commerce","status":"publish","type":"post","link":"https:\/\/encorsa.ro\/?p=492","title":{"rendered":"Angajatul Digital \u00een e-commerce"},"content":{"rendered":"<h3>Introducere<\/h3>\n<p>&nbsp;<\/p>\n<p>C\u00e2nd ne g\u00e2ndim la e-commerce ne putem imagina complexitatea activit\u0103\u021bilor derulate de la preluarea comenzii \u0219i p\u00e2n\u0103 la livrarea acesteia. \u0218i dac\u0103 marile companii de retail au investit sume semnificative \u00een aplica\u021bii software complexe cu care s\u0103 deruleze procesele \u00een mod automat, \u00een cazul companiilor mai mici lucrurile stau diferit. Se folosesc diverse aplica\u021bii software care nu comunic\u0103 \u00eentre ele, fi\u0219iere Excel \u0219i comunicare analogic\u0103 (telefon) sau digital\u0103 dar nestructurat\u0103 (e-mail, de exemplu).<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h3>Angajatul Digital Encorsa<\/h3>\n<p>&nbsp;<\/p>\n<p>Solu\u021bia propus\u0103 de Encorsa pentru companiile mici \u0219i medii ce \u00ee\u0219i desf\u0103\u0219oar\u0103 activitatea \u00een Retailul Online are \u00een centru o platform\u0103 BPM low-code cu capabilit\u0103\u021bi avansate de comunicare la nivel de \u201cdata source\u201d \u0219i\/sau \u201cAPI\u201d. \u00cen acest mod se realizeaz\u0103 integrarea cu aplica\u021biile software ale clientului, dar \u0219i cu ale ter\u021bilor. Pentru a gestiona complexitatea fluxurilor de lucru \u00een cadrul solu\u021biei, se utilizeaz\u0103 roboti RPA pentru operare automat\u0103 a datelor \u00een sisteme f\u0103r\u0103 API precum \u0219i chatbo\u021bi pentru preluarea reclama\u021biilor de la clien\u021bi \u0219i rela\u021bionarea cu angaja\u021bii. Practic se creeaz\u0103 un spa\u021biu digital ce permite operare unitar\u0103 \u00eentre sistemele existente precum WMS, ERP,CRM, marketplace-uri online \u0219i platforme curieri pe deoparte, dar \u0219i \u00eentre oameni \u0219i robo\u021bi pe de alt\u0103 parte. Arhitectura solu\u021biei poate fi reprezentat\u0103 generic astfel:<\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-493 size-full\" src=\"https:\/\/encorsa.ro\/wp-content\/uploads\/2023\/08\/55.webp\" alt=\"\" width=\"682\" height=\"572\" srcset=\"https:\/\/encorsa.ro\/wp-content\/uploads\/2023\/08\/55.webp 682w, https:\/\/encorsa.ro\/wp-content\/uploads\/2023\/08\/55-300x252.webp 300w, https:\/\/encorsa.ro\/wp-content\/uploads\/2023\/08\/55-528x443.webp 528w\" sizes=\"auto, (max-width: 682px) 100vw, 682px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>Mai jos vom exemplifica o diagram\u0103 de proces simpl\u0103, av\u00e2nd \u00een centrul arhitecturii un BPM low-code (WEBCON BPS), pentru un client cu o activitate de tip e-Commerce.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-494\" src=\"https:\/\/encorsa.ro\/wp-content\/uploads\/2023\/08\/66.webp\" alt=\"\" width=\"1600\" height=\"487\" srcset=\"https:\/\/encorsa.ro\/wp-content\/uploads\/2023\/08\/66.webp 1600w, https:\/\/encorsa.ro\/wp-content\/uploads\/2023\/08\/66-300x91.webp 300w, https:\/\/encorsa.ro\/wp-content\/uploads\/2023\/08\/66-1024x312.webp 1024w, https:\/\/encorsa.ro\/wp-content\/uploads\/2023\/08\/66-768x234.webp 768w, https:\/\/encorsa.ro\/wp-content\/uploads\/2023\/08\/66-1536x468.webp 1536w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/><\/p>\n<p>&nbsp;<\/p>\n<h3><\/h3>\n<h3><strong>Ce face angajatul digital \u00een e-commerce?<\/strong><\/h3>\n<p>&nbsp;<\/p>\n<ul>\n<li>\u00centreprinde ac\u021biuni de tip bulk (generare de facturi, awb-uri) dar \u0219i individuale, de exemplu atunci c\u00e2nd s-a \u00eent\u00e2mpinat o excep\u021bie;<\/li>\n<li>Converseaz\u0103 cu colegii umani pentru luarea deciziilor sau pentru rezolvarea excep\u021biilor \u00eent\u00e2mpinate;<\/li>\n<li>Ofer\u0103 interfe\u021be simple de lucru operatorilor umani pentru a trata \u00een mod manual anumite excep\u021bii precum anularea unei comenzi;<\/li>\n<li>Converseaz\u0103 cu clien\u021bii pentru gestionarea reclama\u021biilor;<\/li>\n<li>Monitorizeaz\u0103 \u0219i m\u0103soar\u0103 indicatori pe \u00eentregul flux de lucru, de la activitatea de picking la cea de facturare, \u00eempachetare sau creare AWB-uri;<\/li>\n<li>Notific\u0103 managerii \u00een cazul \u00een care apar blocaje care nu pot fi rezolvate f\u0103r\u0103 escaladare.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h3><strong>Avantajele angajatului digital<\/strong><\/h3>\n<p>&nbsp;<\/p>\n<ul>\n<li>Este de patru ori mai rapid dec\u00e2t orice operator uman \u0219i opereaz\u0103 24h, 365 zile pe an;<\/li>\n<li>Se poate adapta la procesele \u0219i aplica\u021biile existente f\u0103r\u0103 s\u0103 fie nevoie s\u0103 le \u00eenlocui\u021bi;<\/li>\n<li>Nu face gre\u0219eli de operare;<\/li>\n<li>Toate opera\u021biunile derulate sunt \u00eenregistrate automat pentru audit;<\/li>\n<li>Cost mai mic dec\u00e2t operatorii umani;<\/li>\n<li>Se adapteaz\u0103 la schimb\u0103ri de procese \u0219i \u00eenva\u021b\u0103 rapid s\u0103 execute activit\u0103\u021bi noi;<\/li>\n<li>Comunic\u0103 precis \u0219i f\u0103r\u0103 emo\u021bii cu clien\u021bii \u0219i angaja\u021bii;<\/li>\n<li>Func\u021bioneaz\u0103 previzibil: nu demisioneaz\u0103, nu se \u00eemboln\u0103ve\u0219te \u0219i nu solicit\u0103 major\u0103ri salariale;<\/li>\n<li>Permite colectarea datelor necesare pentru introducerea \u00een viitor a unor algoritmi de inteligen\u021b\u0103 artificial\u0103 pentru \u00eembun\u0103t\u0103\u021birea deciziilor.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h3><strong>Despre Encorsa<\/strong><\/h3>\n<p data-l-s=\"46402\">Encorsa este o companie t\u00e2n\u0103r\u0103, format\u0103 din antreprenori \u0219i ingineri care \u00ee\u0219i propun s\u0103 democratizeze tehnologia de dezvoltare de aplica\u021bii software. Encorsa ofer\u0103 solu\u021bii inteligente bazate pe o platform\u0103 de tip BPM (Business Process Management System) \u201elow-code\u201d \u0219i tehnologii emergente precum robo\u021bi RPA \u0219i chatbo\u021bi pentru companii de toate dimensiunile.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Introducere &nbsp; C\u00e2nd ne g\u00e2ndim la e-commerce ne putem imagina complexitatea activit\u0103\u021bilor derulate de la preluarea comenzii \u0219i p\u00e2n\u0103 la livrarea acesteia. \u0218i dac\u0103 marile companii de retail au investit sume semnificative \u00een aplica\u021bii software complexe cu care s\u0103 deruleze procesele \u00een mod automat, \u00een cazul companiilor mai mici lucrurile stau diferit. Se folosesc diverse [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":696,"parent":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"articol-tip2.php","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[],"class_list":["post-492","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articole"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Angajatul Digital \u00een e-commerce - Encorsa<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/encorsa.ro\/?p=492\" \/>\n<meta property=\"og:locale\" content=\"ro_RO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Angajatul Digital \u00een e-commerce - Encorsa\" \/>\n<meta property=\"og:description\" content=\"Introducere &nbsp; C\u00e2nd ne g\u00e2ndim la e-commerce ne putem imagina complexitatea activit\u0103\u021bilor derulate de la preluarea comenzii \u0219i p\u00e2n\u0103 la livrarea acesteia. \u0218i dac\u0103 marile companii de retail au investit sume semnificative \u00een aplica\u021bii software complexe cu care s\u0103 deruleze procesele \u00een mod automat, \u00een cazul companiilor mai mici lucrurile stau diferit. 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