{"id":1607,"date":"2024-07-24T13:30:26","date_gmt":"2024-07-24T13:30:26","guid":{"rendered":"https:\/\/encorsa.ro\/?p=1607"},"modified":"2025-01-17T16:05:32","modified_gmt":"2025-01-17T16:05:32","slug":"part-3-ghid-practic-selectarea-si-stabilirea-prioritatii-proceselor-care-vor-fi-digitalizate-si-automatizate","status":"publish","type":"post","link":"https:\/\/encorsa.ro\/?p=1607","title":{"rendered":"Part 3. Ghid Practic: Selectarea \u0219i stabilirea priorit\u0103\u021bii proceselor care vor fi digitalizate \u0219i automatizate"},"content":{"rendered":"<h2>Criterii de selec\u021bie pentru procesele poten\u021biale de automatizare<\/h2>\n<p>Indiferent dac\u0103 suntem la \u00eenceput cu procesul nostru de digitalizare \u0219i automatizare, sau am \u00eenceput deja s\u0103 lucr\u0103m la el \u00eentr-un mod mai pu\u021bin structurat, este necesar s\u0103 stabilim criteriile de selec\u021bie pe baza c\u0103rora vom face selec\u021bia proceselor care vor fi modernizate \u0219i eventual transformate complet prin digitalizare \u0219i automatizare. Cele mai frecvent utilizate criterii sunt:<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h4>a. Volum \u0219i frecven\u021b\u0103<\/h4>\n<p>&nbsp;<\/p>\n<p>\u2022 Procese repetitive executate frecvent sunt candida\u021bi buni pentru acest proces. Dac\u0103 ne g\u00e2ndim la departamentul financiar-contabil de exemplu, ar fi de dorit s\u0103 select\u0103m procesele care se deruleaz\u0103 zilnic (pl\u0103ti, \u00eencas\u0103ri, etc) vs. procesele care se deruleaz\u0103 lunar (declara\u021bii).<\/p>\n<p>\u2022 Procese care opereaz\u0103 cu volum mare de tranzac\u021bii sunt candida\u021bi potrivi\u021bi pentru automatizare pentru c\u0103 oamenii se descurc\u0103 mai pu\u021bin bine cu volume mari de date fa\u021b\u0103 de computere care proceseaz\u0103 datele cu mare vitez\u0103.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h4>b. Standardizare \u0219i predictibilitate<\/h4>\n<p>&nbsp;<\/p>\n<p>\u2022 Procese cu reguli clare \u0219i bine definite se preteaz\u0103 mai bine la digitalizare, iar implementarea va fi mai u\u0219oar\u0103 \u0219i mai rapid\u0103.<\/p>\n<p>\u2022 Fluxuri de lucru cu pa\u0219i secven\u021biali \u0219i logici pot fi transpuse digital mai rapid \u0219i cu costuri mai mici dec\u00e2t procesele care deruleaz\u0103 paralel sau se bazeaz\u0103 pe multiple decizii umane.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h4>c. Maturitate \u0219i stabilitate<\/h4>\n<p>&nbsp;<\/p>\n<p>\u2022 Procese stabile care nu sunt supuse schimb\u0103rilor frecvente sunt de asemenea candida\u021bi excelen\u021bi pentru digitalizare \u0219i automatizare pentru c\u0103 implic\u0103 mai pu\u021bine ajust\u0103ri \u00een timp.<\/p>\n<p>\u2022 Fluxuri de lucru bine documentate \u0219i \u00een\u021belese pot fi digitalizate mai u\u0219or pentru c\u0103 analiza procesului este mai u\u0219or de f\u0103cut \u0219i implicit implementarea va avea mai pu\u021bine blocaje.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h4>d. Complexitate a deciziilor<\/h4>\n<p>&nbsp;<\/p>\n<p>\u2022 Sarcini care necesit\u0103 decizii bazate pe reguli simple pot fi mai u\u0219or algoritmizate \u0219i apoi executate automat.<\/p>\n<p>\u2022 Procese cu op\u021biuni limitate de bifurca\u021bie se vor implementa u\u0219or vs. procese complexe cu multiple condi\u021bii dinamice.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h4><strong>e. Poten\u021bial de economisire a timpului<\/strong><\/h4>\n<p>&nbsp;<\/p>\n<p>\u2022 Procese care includ multe activit\u0103\u021bi consumatoare de timp c\u00e2nd sunt efectuate manual sunt candida\u021bi foarte buni pentru digitalizare \u0219i automatizare.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h4>f. Poten\u021bial de reducere a erorilor umane<\/h4>\n<p>&nbsp;<\/p>\n<p>\u2022 Procese care includ sarcini predispuse la erori c\u00e2nd sunt realizate manual se preteaz\u0103 pentru execu\u021bie automat\u0103.<\/p>\n<p>\u2022 Procese care necesit\u0103 precizie \u0219i acurate\u021be ridicat\u0103 pot de asemenea s\u0103 aib\u0103 beneficii semnificative din digitalizare \u0219i automatizare.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h4>g. Impact asupra afacerii<\/h4>\n<p>&nbsp;<\/p>\n<p>\u2022 Procese care contribuie la obiectivele strategice sunt preferate \u00een abordare.<\/p>\n<p>\u2022 Proiectele cu impactul poten\u021bial mare asupra satisfac\u021biei clien\u021bilor \u0219i angaja\u021bilor sunt de asemenea candida\u021bi de succes \u00een digitalizare.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h4>h. Complexitate tehnic\u0103<\/h4>\n<p>&nbsp;<\/p>\n<p>\u2022 Procesele care necesit\u0103 integrare cu sistemele existente pot avea o complexitate ridicat\u0103, dar au beneficii mai mari \u00een urma digitaliz\u0103rii \u0219i automatiz\u0103rii prin deblocarea fluxurilor de date \u00eentre sisteme.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2>Evaluarea proceselor pentru digitalizare \u0219i automatizare<\/h2>\n<p>&nbsp;<\/p>\n<p>Dup\u0103 ce am stabilit criteriile de evaluare, stabilim care sunt criteriile obligatorii (must have) \u0219i care sunt criteriile op\u021bionale (nice to have). Pentru criteriile op\u021bionale stabilim \u0219i importan\u021ba acestora (de exemplu pe o scal\u0103 de la 1 la 5). Urmeaz\u0103 apoi evaluarea propriu-zis\u0103 a proceselor vs. criteriile \u00een care fiecare proces \u00een parte este trecut mai \u00eent\u00e2i prin setul de criterii obligatorii, iar candida\u021bii nepotrivi\u021bi sunt elimina\u021bi. Procesele r\u0103mase sunt apoi evaluate prin prisma criteriilor op\u021bionale, iar nota ob\u021binut\u0103 va fi ponderat\u0103 cu importan\u021ba criteriului. Pentru primele cinci procese (\u00een func\u021bie de not\u0103) se va efectua apoi:<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h4>a. Analiza cost-beneficiu<\/h4>\n<p>&nbsp;<\/p>\n<p>\u2022 Estima\u021bi costurile de implementare a automatiz\u0103rii.<br \/>\n\u2022 Calcula\u021bi economiile poten\u021biale \u0219i beneficiile pe termen lung.<br \/>\n\u2022 Determina\u021bi perioada de recuperare a investi\u021biei (ROI).<\/p>\n<p>&nbsp;<\/p>\n<h4>b. Analiza riscurilor<\/h4>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2>Metode de stabilire a priorit\u0103\u021bii proceselor admise \u00een urma evalu\u0103rii<\/h2>\n<p>&nbsp;<\/p>\n<p>Prima metod\u0103 de stabilire a priorit\u0103\u021bii este cea care decurge firesc din metoda de evaluare propus\u0103 \u0219i anume, metoda scorului de prioritate ponderat prin care se vor selecta procesele c\u00e2\u0219tig\u0103toare pe baza punctajului calculat, dar \u021bin\u00e2nd cont \u0219i de rezultatul analizei cost-beneficiu \u0219i al analizei de risc.<\/p>\n<p>&nbsp;<\/p>\n<p>Alte op\u021biuni mai simple de evaluare \u0219i stabilire a priorit\u0103\u021bii proceselor ar putea fi metoda &#8222;Quick Wins&#8221; care sugereaz\u0103 clasificarea acestora \u00een patru cadrane (o matrice 2&#215;2) pe baza<\/p>\n<p>&nbsp;<\/p>\n<p>impactului poten\u021bial \u0219i al efortului de implementare \u00een proiecte cu:<\/p>\n<p>&nbsp;<\/p>\n<p>1. Impact ridicat, efort sc\u0103zut (Quick Wins)<\/p>\n<p>2. Impact ridicat, efort ridicat (Proiecte majore)<\/p>\n<p>3. Impact sc\u0103zut, efort sc\u0103zut (\u00cembun\u0103t\u0103\u021biri rapide)<\/p>\n<p>4. Impact sc\u0103zut, efort ridicat (Reevaluare)<\/p>\n<p>&nbsp;<\/p>\n<p>\u00cencepe\u021bi cu procese din cadranul 1 pentru a demonstra valoarea digitaliz\u0103rii \u0219i automatiz\u0103rii \u0219i pentru a c\u00e2\u0219tiga sprijin de la \u201estakeholderi\u201d pentru ini\u021biative mai ample.<\/p>\n<p>&nbsp;<\/p>\n<p>Putem de asemenea s\u0103 aplic\u0103m \u0219i metoda iterativ\u0103 prin care select\u0103m pentru \u00eenceput procese simple \u0219i apoi, gradual, cre\u0219tem complexitatea \u0219i ne adapt\u0103m pe m\u0103sur\u0103 ce \u00eenv\u0103\u021b\u0103m \u0219i c\u00e2\u0219tig\u0103m \u00eencredere \u0219i sprijin.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<h2>Concluzie<\/h2>\n<p>&nbsp;<\/p>\n<p>Selectarea \u0219i prioritizarea eficient\u0103 a proceselor pentru automatizare este fundamental\u0103 pentru succesul ini\u021biativelor de transformare digital\u0103. Prin aplicarea criteriilor de selec\u021bie potrivite, prin evaluarea atent\u0103 a fiec\u0103rui proces \u0219i prin utilizarea de metode optime de stabilire a priorit\u0103\u021bii v\u0103 asigura\u021bi c\u0103 resursele sunt alocate optim, ob\u021bine\u021bi rapid beneficii tangibile \u0219i sprijini\u021bi realizarea obiectivelor strategice ale organiza\u021biei.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Criterii de selec\u021bie pentru procesele poten\u021biale de automatizare Indiferent dac\u0103 suntem la \u00eenceput cu procesul nostru de digitalizare \u0219i automatizare, sau am \u00eenceput deja s\u0103 lucr\u0103m la el \u00eentr-un mod mai pu\u021bin structurat, este necesar s\u0103 stabilim criteriile de selec\u021bie pe baza c\u0103rora vom face selec\u021bia proceselor care vor fi modernizate \u0219i eventual transformate complet [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":1590,"parent":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"articol-tip2.php","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[57,58,27,51,54,53,52,59,50,48,55,56,49],"class_list":["post-1607","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articole","tag-analiza-cost-beneficiu","tag-analiza-riscuri","tag-automatizare-procese","tag-eliminare-erori","tag-ghid-automatizare","tag-ghid-digitalizare","tag-impact-aface","tag-impact-afacere","tag-prioritizare-procese","tag-procese-repetitive","tag-quick-wins","tag-roi","tag-standardizare"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Part 3. 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