{"id":1472,"date":"2024-04-01T13:41:26","date_gmt":"2024-04-01T13:41:26","guid":{"rendered":"https:\/\/encorsa.ro\/?p=1472"},"modified":"2025-01-13T11:02:18","modified_gmt":"2025-01-13T11:02:18","slug":"optimizarea-proceselor-un-pas-necesar-inainte-de-digitalizarea-acestora","status":"publish","type":"post","link":"https:\/\/encorsa.ro\/?p=1472","title":{"rendered":"Optimizarea proceselor &#8211; un pas necesar \u00eenainte de digitalizarea acestora"},"content":{"rendered":"<p>Apari\u021bia aplica\u021biei ChatGPT (\u0219i a tehnologiei LLM \u00een general) a adus \u00een aten\u021bia tuturor capabilit\u0103\u021bile incredibile ale AI (Artificial Intelligence). Posibilitatea de a purta o discu\u021bie, aproape uman\u0103, cu un asistent virtual capabil sa \u00ee\u021bi r\u0103spund\u0103 la orice \u00eentrebare, a \u0219ocat lumea \u0219i a creat o \u201ctrezire\u201d a celor care credeau ca chatbo\u021bii \u0219i robo\u021bii software sunt doar ni\u0219te aplica\u021bii dr\u0103gu\u021be, dar cu valoare practic\u0103 sc\u0103zut\u0103. A\u0219adar, acum, toata lumea a \u00eenceput sa ia \u00een serios digitalizarea \u0219i s\u0103 se \u201cgr\u0103beasc\u0103 s\u0103 prind\u0103 trenul, \u00eenainte ca acesta s\u0103 ia vitez\u0103 f\u0103r\u0103 ei\u201d. Totu\u0219i,<strong> digitalizarea \u00een grab\u0103 aduce c\u00e2teva poten\u021biale probleme:<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: left;\">\u2022 Nu alegem cea mai potrivit\u0103 solu\u021bie tehnic\u0103 \u0219i mai t\u00e2rziu trebuie s\u0103 o schimb\u0103m cu pierdere de timp \u0219i bani;<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: left;\">\u2022 Vrem s\u0103 digitaliz\u0103m toate procesele f\u0103r\u0103 s\u0103 analiz\u0103m impactul \u0219i \u00eenc\u0103rcarea oamenilor \u0219i e\u0219u\u0103m \u00een stres \u0219i frustrare;<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: left;\">\u2022 Nu comunic\u0103m corect \u00een organiza\u021bia noastr\u0103 nevoia de digitalizare \u0219i automatizare \u0219i implicit teama creeaz\u0103 rezisten\u021b\u0103 la schimbare;<\/p>\n<p>&nbsp;<\/p>\n<p style=\"text-align: left;\">\u2022 Digitaliz\u0103m procesele existente f\u0103r\u0103 s\u0103 le analiz\u0103m cu aten\u021bie \u0219i <strong>ajungem s\u0103 implement\u0103m \u201cdigital garbage in, digital garbage out\u201d<\/strong>.<\/p>\n<p>&nbsp;<\/p>\n<p>\u00cen acest articol vom analiza ultima problem\u0103 poten\u021bial\u0103 din aceast\u0103 list\u0103. S\u0103 \u00eencepem cu un exemplu celebru; \u201e\u00centr-o companie, toate documentele care ajungeau la recep\u021bie erau \u0219tampilate cu o \u0219tampil\u0103 pe care scria INTRARE \u0219i apoi data era scris\u0103 cu pixul. La digitalizarea procesului de intrare al documentelor cerin\u021ba a fost s\u0103 se insereze pe toate documentele o \u0219tampil\u0103 digital\u0103 care s\u0103 con\u021bin\u0103 fix acelea\u0219i elemente\u201d. \u0218i dac\u0103 acest exemplu este unul mai degrab\u0103 umoristic \u0219i cu impact limitat, \u00een alte cazuri procese ineficiente sunt digitalizate \u0219i apoi eventual automatizate, dar eficien\u021ba acestora continu\u0103 s\u0103 r\u0103m\u00e2n\u0103 sc\u0103zut\u0103 (pentru c\u0103 ele nu sunt optime \u0219i implicit nu elimin\u0103 complet pierderile \u0219i ineficien\u021ba).<\/p>\n<p>&nbsp;<\/p>\n<p>Prin urmare, noi credem c\u0103 primul pas, \u00eenaintea digitaliz\u0103rii, este optimizarea proceselor. <strong>O metodologie cu rezultate puternice<\/strong>, prin care putem realiza aces lucru, <strong>este<\/strong> <strong>Gemba Kaizen<\/strong>. Aceast\u0103 metodologie permite cre\u0219terea eficien\u021bei opera\u021bionale, reducerea pierderilor \u0219i \u00eembun\u0103t\u0103\u021birea calit\u0103\u021bii produselor \u0219i serviciilor. Ca s\u0103 se realizeze acest lucru este nevoie ca at\u00e2t managerii c\u00e2t \u0219i angaja\u021bii s\u0103:<\/p>\n<p>&nbsp;<\/p>\n<p>&#8211; Considere \u00eembun\u0103t\u0103\u021birea continu\u0103 ca fiind un stil de viat\u0103 de care suntem cu to\u021bii responsabili;<\/p>\n<p>&nbsp;<\/p>\n<p>&#8211; Ideile de \u00eembun\u0103t\u0103\u021bire vin de la oricine, \u00een special de la cei care deruleaz\u0103 procesele, nu doar de la management;<\/p>\n<p>&nbsp;<\/p>\n<p>&#8211; Solu\u021biile sunt simple \u0219i rapide f\u0103r\u0103 necesar de resurse mari;<\/p>\n<p>&nbsp;<\/p>\n<p>&#8211; Procesele sunt observate \u0219i analizate \u00een profunzime pentru a identifica problemele (pierderi, folosire ineficient\u0103 a resurselor, timpi mor\u021bi, etc);<\/p>\n<p>&nbsp;<\/p>\n<p>&#8211; Respect pentru angaja\u021bi \u0219i experien\u021ba acestora \u0219i acordarea unui rol central \u00een procesul de \u00eembun\u0103t\u0103\u021bire.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>Pa\u0219ii pentru optimizarea unui proces folosind <strong>metoda Value Stream Design<\/strong>\u00a0sunt:<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p><strong>1.<\/strong> Analiza procesului existent: Se va \u00eencepe prin a efectua o analiz\u0103 detaliat\u0103 a procesului \u00een teren pentru a observa situa\u021bia \u201eAS IS\u201d.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>2.<\/strong> Identificarea problemelor, pierderilor \u0219i a oportunit\u0103\u021bilor de \u00eembun\u0103t\u0103\u021bire: Echipa va colabora pentru a identifica problemele \u0219i provoc\u0103rile actuale din proces, cum ar fi \u00eent\u00e2rzierile, pa\u0219i inutili sau lipsa de resurse.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>3.<\/strong> M\u0103surarea performan\u021bei \u2013 setarea unor indicatori de performan\u021b\u0103 relevan\u021bi din urm\u0103toarele categorii: siguran\u021b\u0103, calitate \u0219i cantitate, timp, cost, moralul oamenilor (SQDCM).<\/p>\n<p>&nbsp;<\/p>\n<p><strong>4.<\/strong> Optimizarea procesului: Pe baza analizei \u0219i a discu\u021biilor, echipa va propune solu\u021bii pentru a \u00eembun\u0103t\u0103\u021bi procesul. Acestea ar putea include m\u0103suri precum optimizarea rutelor, consolidarea \u0219i standardizarea procedurilor de r\u0103spuns, sau implementarea unui sistem de gestionare mai eficient.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>5.<\/strong> Testarea, evaluarea \u0219i implementarea solu\u021biilor: Solu\u021biile propuse vor fi testate \u00een practic\u0103 pentru a evalua impactul lor asupra performan\u021bei procesului. Echipa va monitoriza indicatorii cheie de performan\u021b\u0103, pentru a evalua eficacitatea solu\u021biilor implementate.<\/p>\n<p>&nbsp;<\/p>\n<p>Procesul de optimizare nu se \u00eencheie odat\u0103 cu implementarea ini\u021bial\u0103 a \u00eembun\u0103t\u0103\u021birilor. Echipa va continua s\u0103 monitorizeze \u0219i s\u0103 evalueze performan\u021ba procesului \u00een timp real, ajust\u00e2nd \u0219i \u00eembun\u0103t\u0103\u021bind \u00een mod constant procedurile pentru a r\u0103spunde schimb\u0103rilor \u00een nevoile clien\u021bilor sau \u00een mediul de afaceri.<\/p>\n<p>&nbsp;<\/p>\n<p>Dup\u0103 ce procesele au fost optimizate, putem trece la digitalizarea acestora \u0219i apoi la automatizarea lor. Datele din proces pot fi captate de senzori, preluate automat prin diverse metode (scanare, <a href=\"https:\/\/encorsa.ro\/ocr-si-inregistrare-documente\/\">OCR-izare<\/a>) sau introduse manual \u0219i apoi transmise c\u0103tre aplica\u021bii software. Datele primare pot fi apoi interpretate \u0219i combinate cu date preluate din alte procese sau baze de date, interne sau externe, procesate automat \u0219i apoi decizii eficiente \u00een timp real pot fi luate pentru cre\u0219terea eficien\u021bei \u0219i reducerea blocajelor. O implementare corect\u0103 va permite orchestrarea activit\u0103\u021bilor, indiferent dac\u0103 sunt derulate de c\u0103tre oameni sau de c\u0103tre robo\u021bi iar o bun\u0103 abordare este utilizarea unui <a href=\"https:\/\/encorsa.ro\/business-process-management\/\">BPM Low-Code<\/a>. \u00cen acest mod, construim o funda\u021bie corecta pentru o viitoare companie digitala \u0219i autonom\u0103, care va permite scalarea \u0219i cre\u0219terea.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Apari\u021bia aplica\u021biei ChatGPT (\u0219i a tehnologiei LLM \u00een general) a adus \u00een aten\u021bia tuturor capabilit\u0103\u021bile incredibile ale AI (Artificial Intelligence). Posibilitatea de a purta o discu\u021bie, aproape uman\u0103, cu un asistent virtual capabil sa \u00ee\u021bi r\u0103spund\u0103 la orice \u00eentrebare, a \u0219ocat lumea \u0219i a creat o \u201ctrezire\u201d a celor care credeau ca chatbo\u021bii \u0219i robo\u021bii [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":1490,"parent":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"articol-tip2.php","format":"standard","meta":{"footnotes":""},"categories":[5],"tags":[16,15,20,13,21,17,14,19,22,18],"class_list":["post-1472","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-articole","tag-automatizare","tag-digitalizare","tag-eficienta-operationala","tag-gemba-kaizen","tag-inovatie-in-afaceri","tag-managementul-schimbarii","tag-optimizare-procese","tag-tehnologie-ai","tag-transformare-digitala","tag-value-stream-design"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Optimizarea proceselor - un pas necesar \u00eenainte de digitalizarea acestora - Encorsa<\/title>\n<meta name=\"description\" content=\"Digitalizeaz\u0103 \u00een\u021belept: Descoper\u0103 puterea metodologie Gemba Kaizen \u00een procesul de transformarea al afacerii tale\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/encorsa.ro\/?p=1472\" \/>\n<meta property=\"og:locale\" content=\"ro_RO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Optimizarea proceselor - un pas necesar \u00eenainte de digitalizarea acestora - Encorsa\" \/>\n<meta property=\"og:description\" content=\"Digitalizeaz\u0103 \u00een\u021belept: Descoper\u0103 puterea metodologie Gemba Kaizen \u00een procesul de transformarea al afacerii tale\" \/>\n<meta property=\"og:url\" content=\"https:\/\/encorsa.ro\/?p=1472\" \/>\n<meta property=\"og:site_name\" content=\"Encorsa\" \/>\n<meta property=\"article:published_time\" content=\"2024-04-01T13:41:26+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-01-13T11:02:18+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/encorsa.ro\/wp-content\/uploads\/2024\/04\/metoda-kaizen.png\" \/>\n\t<meta property=\"og:image:width\" content=\"992\" \/>\n\t<meta property=\"og:image:height\" content=\"668\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"bianca\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Scris de\" \/>\n\t<meta name=\"twitter:data1\" content=\"bianca\" \/>\n\t<meta name=\"twitter:label2\" content=\"Timp estimat pentru citire\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/encorsa.ro\/?p=1472\",\"url\":\"https:\/\/encorsa.ro\/?p=1472\",\"name\":\"Optimizarea proceselor - un pas necesar \u00eenainte de digitalizarea acestora - Encorsa\",\"isPartOf\":{\"@id\":\"https:\/\/encorsa.ro\/#website\"},\"datePublished\":\"2024-04-01T13:41:26+00:00\",\"dateModified\":\"2025-01-13T11:02:18+00:00\",\"author\":{\"@id\":\"https:\/\/encorsa.ro\/#\/schema\/person\/900139e8c16aa8eb5a7362492f49a23b\"},\"description\":\"Digitalizeaz\u0103 \u00een\u021belept: Descoper\u0103 puterea metodologie Gemba Kaizen \u00een procesul de transformarea al afacerii tale\",\"breadcrumb\":{\"@id\":\"https:\/\/encorsa.ro\/?p=1472#breadcrumb\"},\"inLanguage\":\"ro-RO\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/encorsa.ro\/?p=1472\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/encorsa.ro\/?p=1472#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/encorsa.ro\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Optimizarea proceselor &#8211; 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